amarok.kde.org downtime - the scoop

Hi all,

I had promised to blog about the story of the long downtime of amarok.kde.org, so I'm gonna do this now. But first of all the good news: The site is back online, at long last

So here's what happened:

1) Tuesday, June 7th
The server of amarok.kde.org (as well as konversation.kde.org) is getting moved to new hardware and a new host.

2) Wednesday, June 8th
The move is complete, server is fully working.

3) Friday, June 10th
We realize that we've forgotten to inform the kde admins about the new IP. Mail to sysadmin@kde.org and webmaster@kde.org is being sent.

4) Saturday, June 11th
As we got no reply from the admins, we're asking coolo on IRC for clarification. Coolo says: "No DNS changes on weekends". Ok, this sucks, but we'll just have to wait until Monday. No biggie. Or so we thought!

5) Tuesday, June 14th
Still the DNS record is not updated. We talk to Dave Faure on IRC. He says it's up to Trolltech, they administrate the DNS server. KDE admins have no direct access to it. Thankfully, Faure promises to talk to Trolltech to speed up the process.

6) Friday, June 17th
YAY! DNS record is updated, people are dancing on the streets in wet t-shirts, singing odes of joy. This is ONE WEEK after our initial request to update the DNS entry (a one line change in a config file). To this day we haven't got a single reply mail from the kde sysadmins. No explanation, nothing.

Needless to say we were pretty pissed about the whole incident. One and a half weeks downtime, which was entirely unnecessary. Admittedly, the first part was our fault, but the last week we've been waiting for Trolltech to make this one-line change.


As for me, I'm not looking forward to the next server move.